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We are committed to resolving your concerns promptly and efficiently. Our structured escalation process ensures your voice is heard at every level.
If you have a grievance, you can reach out to our Support Team for assistance.
The abovementioned details would facilitate the complainants to approach the concerned RA before filing a complaint to SEBI.
This process ensures that your concerns are escalated to the appropriate personnel at every stage, guaranteeing a fair and prompt resolution.
Start by reaching out to our Customer Care team. They are equipped to assist with most issues and will strive to resolve your concern at the earliest.
We believe that investor service is a vital element for sustained business growth and we want to ensure that our investors receive exemplary service across different touch points. Prompt and efficient service is essential for retaining existing relationships and therefore investor satisfaction becomes critical to us, especially since we follow the Direct-to-Investor model.
Client queries or complaints may arise due to lack of understanding or a deficiency of service experienced by clients. Deficiency of service may include lack of explanation, clarifications, or understanding which escalates into shortfalls in expected delivery standards.